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    Support agent
    Online
    • Monday

      12:00 AM

      12:30 AM

    • Tuesday

      12:00 AM

      Today

      9:15 PM

    • Wednesday

      12:00 AM

      8:15 AM

    • Thursday

      12:00 AM

      12:15 AM

    • Friday

      12:00 AM

      1:15 AM

    • Saturday

      Closed

    • Sunday

      24H

      • You can reach our technical team during hours aligned with the Africa/Nairobi Time Zone.

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    Caution

    Ticket response time can be up to 2 business days.

    Response Time

    Our support team operates six days a week, from 10:00 AM to 8:00 PM in Bangladesh Standard Time (GMT+6), and strives to handle each ticket in a timely manner. However, our response time may be delayed by one or two business days during every weekend or government holiday.

    Important Notice

    If a ticket remains unresponsive for more than one or two business days or is unrelated to our support items, it will be locked. Additionally, duplicate ticket issues may also result in ticket locking. Thank you for your cooperation.